FREE SHIPPING AND RETURNS ON ORDERS OVER $100
Terms and Conditions
Last Updated: 08/19/2021
Please read these Terms of Sale carefully prior to making an online purchase from Sylvan’s Jewelers (“Sylvan’s Jewelers,” “we,” “us” or “our”) through our website. By purchasing items through the website, you agree to be bound by these Terms of Sale and our terms and conditions, which are incorporated by reference. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through this site. We reserve the right to change or modify the Terms of Sale at any time and in our sole discretion. If we make changes to the Terms of Sale, we will post the amended Terms of Sale to the website and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through the website to ensure that you understand the terms and conditions that apply to your purchase.
AVAILABILITY AND PRICING
All items offered for sale through the website are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. All prices are shown in U.S. dollars and applicable taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice. In the event that an item you are interested in purchasing is not listed on the website or is listed as "contact us" or “schedule a viewing” on the website, it may not be available for ordering from our online inventory, but may be available elsewhere in our retail stores. Please contact our customer care team at [email protected] for more information. If the item is not available in retail stores, it is not currently available for ordering. Please check back at a later time as our inventory is subject to change.
You are responsible for any sales, use, duty, or other governmental taxes or fees (“taxes”) due with respect to your purchase of items through the website. We will collect applicable taxes if we determine we have a duty to collect such taxes. We will present an estimate of taxes to be collected at checkout, except where we have clearly stated in writing that a price includes taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of taxes.
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. Payment information can’t be updated or changed once an order has been processed. If any of the items in your order are unavailable, we will charge only the prices, taxes and other applicable charges associated with the items that are included in the shipment.
SHIPPING AND HANDLING
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location. If you have any questions regarding shipping, please contact us by filling out the form on our contact page or email [email protected]. For more information about shipping and handling fees, including international shipping, please see our shipping page.
RETURNS, EXCHANGES AND REFUNDS
We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the website, you may return such item (accompanied by your sales receipt) within 30 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the website, (ii) receive a refund in the amount you paid for the item, or (iii) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the website.
When returning or exchanging items purchased on sylvans.com, please contact our team at [email protected] to start the return process and to obtain return shipping materials. Once you have received the return materials, package everything with the prepaid label on the outside. Seal the package and drop it off at your local FedEx for pickup. Sylvan's Jewelers is not responsible for any items lost during a return shipment. Please allow 2-3 weeks for the processing of your return. Alternatively, you may return an item purchased through the website to one of our retail locations for an exchange, credit or refund pursuant to these Terms of Sale. Please note that any item purchased in our retail stores may be returned only to the store at which such item was purchased and must be accompanied with your sales receipt. Refunds are issued in accordance with the original method of payment.
For cash purchases, if the required cash is not available in the store, our corporate office will issue a refund check. Please allow 10 business days for receipt. Special orders, custom orders, layaways and clearance or sale items are final sales and cannot be returned for refund or exchange. We do not allow refunds or exchanges of watches once the watch warranty is complete, or the links or strap have been altered. In addition, items must be returned by the purchaser in the original unused condition (with no alterations) in original packaging with receipts, paperwork, documentation, etc. There are no exceptions to this condition. Please note that used items are not eligible for return unless such items are defective. Some exclusions may apply.
We attempt to be as accurate as possible and to eliminate errors on the website; however, we do not represent or warrant that the descriptions, pricing or other information on the website is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that: If the correct price of an item you purchase through the website is lower than our stated price, we will charge you the lower amount when your order is shipped. If the correct price of an item you purchase through the website is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 14 days, we will cancel your order and notify you of such cancellation.
DISCLAIMERS - LIMITATION OF LIABILITY
Your use of items purchased through the website is at your sole risk. Such items are provided “as is” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. You understand and agree that, to the fullest extent permitted by applicable law, Sylvan’s Jewelers and its officers, directors, agents, partners and employees (individually and collectively, the “Sylvan’s Jewelers Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the website, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not Sylvan’s Jewelers or another Sylvan’s Jewelers Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the Sylvan’s Jewelers Parties’ total liability in connection with the items purchased through the website and these Terms of Sale will not exceed the amount you actually paid to Sylvan’s Jewelers for such items purchased. The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Site or for the gross negligence, fraud or intentional misconduct of any Sylvan’s Jewelers Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.
DISPUTE RESOLUTION AND BINDING ARBITRATION
INSTEAD OF SUING IN COURT, YOU AGREE THAT ANY DISPUTE RELATING TO THESE TERMS OF SALE, YOUR PURCHASE OF AN ITEM THROUGH THE SITE OR ITEMS PURCHASED FROM US WILL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN COLUMBIA, SOUTH CAROLINA. ANY ARBITRATION UNDER THESE TERMS OF SALE WILL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THESE RULES ARE DIFFERENT FROM THOSE FOUND IN A COURT BECAUSE, AMONG OTHER REASONS, THERE IS NO JUDGE OR JURY, AND REVIEW IS LIMITED. AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, HOWEVER, AND MUST HONOR THE SAME LIMITATIONS STATED IN THESE TERMS OF SALE AS A COURT WOULD. THE ARBITRATOR'S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. ALL ARBITRATIONS SHALL PROCEED ON AN INDIVIDUAL BASIS. THE ARBITRATOR IS EMPOWERED TO RESOLVE THE DISPUTE WITH THE SAME REMEDIES AVAILABLE IN COURT, HOWEVER, ANY RELIEF MUST BE INDIVIDUALIZED TO YOU AND WILL NOT AFFECT ANY OTHER CUSTOMER. YOU AND SYLVAN'S JEWELERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR THEIR RESPECTIVE INDIVIDUAL CAPACITIES AND IN SO DOING YOU WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.
These Terms of Sale and your purchase of items through the website will be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the federal and state courts located in Columbia, South Carolina with respect to any dispute related to these Terms of Sale or your purchase of an item through the Site that is not subject to arbitration under these Terms of Sale.
If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.
If you have any questions regarding these Terms of Sale, please contact us by filling out the form on our contact us page or email [email protected].